Shipping Policies

At Promisslashedit, we understand the importance of receiving your lash essentials promptly, no matter where you are in the world. That's why we strive to process and ship all orders within 1-2 business days.

Shipping Options:

• Standard Shipping: Our standard shipping option delivers your order within 3-5 business days after it has been processed for domestic orders. For international orders, delivery times may vary based on the destination country and local customs processing times.

• Expedited Shipping: Need your products sooner? We also offer expedited shipping options for both domestic and international orders. Please contact us for more information and pricing.

Shipping Rates:

Shipping rates are calculated based on the weight, dimensions, and destination of your order. You can view the shipping cost at checkout before completing your purchase.

Tracking Your Order:

Once your order has been shipped, you will receive a shipping confirmation email with tracking information, allowing you to monitor the delivery status of your package.

International Shipping:

We proudly offer international shipping to bring our premium lash products to customers worldwide. Please note that delivery times for international orders may vary due to customs processing times in the destination country.

Customs and Import Duties:

Please be aware that international orders may be subject to customs fees, import duties, taxes, and other charges levied by the destination country. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. We recommend contacting your local customs office for more information about potential fees before placing your order.

If you have any questions or special requests regarding shipping, feel free to contact us at promisslashedit@gmail.com or 551-258-3805. We're here to ensure a smooth and satisfactory shipping experience for you, no matter where you are in the world!

Return Policy

At Promisslashedit, we are committed to ensuring your satisfaction with every purchase. While we do not accept returns, we offer options for exchanges or store credit in certain circumstances.

Exchanges:

If you receive a product that is damaged or defective, we are happy to exchange it for the same item. Please contact us within 3 days of receiving your order to initiate the exchange process. To be eligible for an exchange, the item must be unused and in its original packaging.

Store Credit:

In the event of lost items during shipping or damages upon arrival, we will provide store credit for the value of the lost or damaged items. To request store credit, please provide proof of the damage or loss, such as clear photographs of the damaged items or shipping documentation showing the missing items.

Exceptions:

Please note that we cannot accept returns or exchanges for used or opened products due to hygiene reasons. Additionally, sale items are not eligible for exchanges or store credit.

How to Initiate an Exchange or Request Store Credit:

To initiate an exchange or request store credit for lost or damaged items, please contact us at Promisslashedit@gmail.com or 551-2583805 within 3 days of receiving your order. Be sure to include your order number and a description of the issue, along with any supporting documentation or photographs.

Shipping Costs:

Customers are responsible for the shipping costs associated with returning items for exchange or requesting store credit. However, we will cover the shipping costs for sending replacement items for damaged or defective products.

Final Sale:

All exchanges and store credit requests are subject to approval by Promisslashedit. We reserve the right to refuse any exchange or store credit request that does not meet our eligibility criteria.

Damaged or Lost Packages:

In the rare event that your package is damaged or lost during shipping, we will file a claim with the shipping carrier to address the issue promptly. Please notify us immediately upon receiving a damaged package or if your package does not arrive within the expected timeframe.

Filing a Claim:

To initiate a claim for a damaged or lost package, please contact us at Promisslashedit@gmail.com or 551-258-3805 as soon as possible. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or store credit for the value of the lost or damaged items.

Supporting Documentation:

When filing a claim, please provide any supporting documentation or photographs of the damaged package and its contents. This will help expedite the claims process and ensure a swift resolution to the issue.

Shipping Carrier's Policies:

Please note that the resolution of claims for damaged or lost packages is subject to the shipping carrier's policies and procedures. We will do our utmost to assist you throughout the claims process and ensure a satisfactory outcome.

Refund Policy

At Promisslashedit, we stand behind the quality of our products and strive to ensure your satisfaction with every purchase. Due to the nature of our products, we do not offer refunds. However, we do provide options for exchanges or store credit in certain circumstances.

Exchanges:

If you receive a product that is damaged or defective, we are happy to exchange it for the same item. Please contact us within 3 days of receiving your order to initiate the exchange process. To be eligible for an exchange, the item must be unused and in its original packaging.

Store Credit:

In the event of lost items during shipping or damages upon arrival, we will provide store credit for the value of the lost or damaged items. To request store credit, please provide proof of the damage or loss, such as clear photographs of the damaged items or shipping documentation showing the missing items.

Exceptions:

Please note that we cannot accept returns or exchanges for used or opened products due to hygiene reasons. Additionally, sale items are not eligible for exchanges or store credit.

How to Initiate an Exchange or Request Store Credit:

To initiate an exchange or request store credit for lost or damaged items, please contact us at Promisslashedit@gmail.com or 551-258-3805 within 3 days of receiving your order. Be sure to include your order number and a description of the issue, along with any supporting documentation or photographs.

Final Sale:

All exchanges and store credit requests are subject to approval by Promisslashedit. We reserve the right to refuse any exchange or store credit request that does not meet our eligibility criteria.